Customer Service

Customer Service

Important: Phone (778) 288-8582 or 1888-666-0837 for a RMA number prior to returning any product. Complete and include the Chanson Repair Authorization Form with any repair request.All costs incurred regarding returned product packages are subject to return shipping and are the responsibility of the Customer. We strongly request that you certify all shipments and obtain a tracking number, as Chanson Canada is not responsible for shipments sent without an RMA number.

Shipping & Delivery

Shipping Charges – Taxes – Duties
. In some cases, Chanson Canada.ca has been retained to prepare and issue invoices on behalf of the Chanson Dealer Network. In such cases, separate charges for shipping and handling will be shown on the invoice(s). The Customer is responsible for services tax, sales and all other taxes & duties associated with the Order, however designated, as required by the jurisdiction of the sale. If applicable, a separate charge for taxes will be shown on Chanson Canada.com invoice.

21 Day Shipping. Delivery of the Product to the Customer takes place when the product leaves our facilities and/or order fulfilment warehouse. After receiving the order Chanson Canada.com, will arrange for shipping of the product to the Customer’s verified home address. Normally, the Customer’s product shipment takes less than 21 days to arrive. Chanson Canada. com is not liable for any damage to the Customer due to delay in shipment or failure of the product to arrive within 21 days.

Chanson Water Canada Ltd. Dba Chanson Canada is the Canadian distribution centre for Chanson Manufacturing Co. products and is located in Vancouver, BC, Canada. Chanson Canada.com is engaged in conducting sales and facilitating sales transactions on behalf of its authorized dealers within Canada. The following terms and conditions (the “Terms of Sale”) related to the services and sales between Chanson Canada.com, authorized dealers (the “Dealers”) and you (the “Customer”) of the products and services (the “Products”) offered for sale by the Dealers or by Chanson Canada as the authorized Chanson distributor. By accepting delivery of the Products described on a purchase order (an “Order”), the Customer agrees to be bound by and accepts the Terms of Sale and Conditions.

Privacy & Security
This privacy policy sets out how Chanson Canada.com uses and protects any information that you give Chanson Canada when you use this web site. Chanson Canada is committed to ensuring that your privacy is always protected. Should we ask you to provide certain information by which you can be identified when using this web site, you can be assured that it will only be used in accordance with this privacy statement.

Privacy Policy. The Customer shall fully and accurately disclose their personal information and consent to its use by Chanson Canada. com. By submitting an Order to Chanson Canada. com, the Customer consents to the collection and use of personal information as described in our Privacy Policy published on the Chanson Canada. com website. Chanson Canada. com reserves the right to amend its Privacy Policy from time to time by posting the updated policy on its website. The Customer agrees to review the Privacy Policy each time it submits an Order.

Security: We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Chanson Canada processes all transactions using a secure server.

Returns & Replacements
      Returns and replacement policies. Chanson Canada.com offers a 14-day hassle-free Return Policy, except as otherwise noted. Please refer to the return policies for specific products below for complete details. We reserve the right to amend the Return Policy from time to time by posting the updated policy on its website. The Customer agrees to review the Return Policy each time it submits an Order.
      Returns must be shipped in “as new condition” meaning that the product is not scratched, damaged or broken in any way and is returned with all the hoses, connectors, parts, manuals and DVD’s etc.
      Refund & Cancellation Policy. All orders that qualify for refund or are canceled by the customer will be subject to a 15% processing and administration charge.
      Refunds for

Water Ionizers

      are subject to the

Specific 30 Day Money-back Guarantee

      : If at any time in the first 30 days you wish to return your unit, you get:
        * A FULL REFUND less 15% restocking fee if your ionizer is returned in “as new” condition and in its original packing.

 

      *Note Hassle-Free 14 day refund listed above. 

* “As new” condition means the ionizer is not scratched, damaged or broken in any way and is returned with all the hoses, connectors, parts, manuals and DVDs etc.

      * Return Merchandise Authorization Number (RMA#) required.
      * No return can be accepted without prior authorization.
      * The original shipping charges will not be refunded and return shipping charges must be prepaid by the purchaser.

Refunds for water filters, pre-filters, replacement filters, and meters

      All filter sales are final.

There are no refunds on filters and meters for any reason.

      If a filter was damaged in shipping we will send a replacement and the damaged filter must be returned to us within 10 business days or we must charge full price for it. We sell only the highest quality filters and inspect every batch in our facility

Other items

      If you have NOT used any product, and NOT broken the manufacturer’s seal on the box, you can return the products within 60 days of purchase for a full refund less 15% restocking and administration charges. The original shipping charges will not be refunded and return shipping charges must he prepaid by the purchaser.

Important.

      No return can be accepted without our prior authorization.

Phone (778)288-8582 prior to returning any product

      to receive a *Return Merchandise Authorization Number RMA transaction number. For your protection, we will not accept any shipments without a valid RMA number clearly labeled on the outside of the box and the RAN form completely filled out and placed inside the box to ensure the refund is credited to the appropriate Customer.

Download your RMA form here

      when you send products in for repair or return.
      We will notify you of your refund once we have processed the returned item. You can expect a refund to be issued within 2 – 3 business days of our receiving your return.

Return Procedure

The product must be returned within 10 days of receiving the Return Merchandise Authorization

      (RMA) Include the RMA Number with the returned product. Clearly label the carton with the RMA Number on the Outside. No refunds or replacements will be issued without an RMA number.
      All product returns to Chanson Canada must be accompanied by proof or purchase, such as the original purchase receipt, invoice, copy of order or an emailed version of these confirmations.
      Products must be secured properly for shipping and packed appropriately. When shipping include all accessories, cables, cds, and manuals. If you have any questions on packing procedures, please contact customer service for guidelines. Items returned with missing accessories or damaged due to improper packaging are subject to higher restocking fees.

Dealers Products Return Policy

      Dealer purchases and packages are not returnable.

Product Acceptance Policy

      All returned product that does not meet the following criteria will not be accepted for refund and will be returned to customer.
      *No refunds or exchanges will be issued on products that are not directly purchased from Chanson Canada..
      *Defective on arrival product must be returned unused in it’s original box with all accessories in the packing unused.
      *All products returned to Chanson Canada for monetary refunds must have been purchased directly from Chanson Canada, and must be accompanied by a Return Merchandise Authorization (RMA) Number (contact customer service to obtain an RMA Number) and proof of purchase, and be in the original packaging, including all materials pertaining to the product, such as the cables, manuals, power cords, power supplies, software, etc.
      *Products must be absent of visible markings, such as pen ink, labels, Velcro, magic marker, stickers, paint, oils and grease, glue, tape, etc.
      *Products must be absent of physical damage, such as scratches, cracks, chips, tears, dents, compressions, etc.
    *After issuance of a valid RMA Number the product must be returned within 10 days or the product will be refused. Products and Services. Chanson Canada.com may revise and discontinue the Products and Services displayed on the website at any time without prior notice.
Ordering & Payment Terms
Orders – Prices – Payment Terms – Interest.

In some, but not all cases, Chanson Canada.com may act on behalf of the Dealers to collect order information and/or payment. Orders are not binding upon Chanson Canada.com until accepted in writing. The prices for the Products shall be as specified by the Dealersor by Chanson Canada and as set forth in Chanson Canada. com website as at the time of acceptance of an order by Chanson Canada.com. Prices for Products shall be subject to change without further notice. Credit terms are at the discretion and as specified by the Partners or Chanson Canada and implemented by Chanson Canada.com , and unless otherwise specified in writing, payment must be received by Chanson Canada.com prior to acceptance of an order. Payment for the Order may be made by a credit card accepted by Chanson Canada.com, wire transfer, bank draft, personal cheque or money order. If credit terms have been agreed to by Chanson Canada.com , invoices are due and payable within thirty days after the date of the invoice. The Customer agrees to pay interest on all amounts past due at a rate of 18 per cent per annum.

Order Acceptance: Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Chanson Canada.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. Chanson Canada.com reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. Chanson Canada.com does not accept orders from customers who intend to resell the products offered by Chanson Canada.com.

Knowledge and Consent. By placing an order with Chanson Canada.com, the Customer has read and understands the terms and conditions as set out herein. The Customer represents that he/she consents to the Terms of Sale, and does so with full knowledge and without undue influence or duress. The Customer acknowledges that the Terms of Sale are readily accessible on a 24-hour basis from Chanson Canada.com website and shall be provided to the Customer in hard copy format upon request at any time.

Force Majeure. Chanson Canada.com shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control, including, without limitation, delays due to backorders of requested products, mail delays, customs delays, lost shipments. Chanson Canada. com shall not be responsible to notify the Customer in the event of such delays. The Customer shall be solely responsible to make other arrangements to purchase alternative products and any costs incurred in connection with such purchases.

Warranty Policy
Warranties. Please review the warranty details on our website.
Copyright Information
This web site and its content are copyright of Chanson Water Canada Ltd and Chanson Canada ©. All rights reserved.
Governing Law:
The Customer understands that Chanson Water Canada Ltd. is a registered Canadian corporation and is doing busines under the trade name of Chanson Canada and Chanson Canada.com. All agreements reached or contracts formed with the Dealers shall be deemed to have been made in the jurisdiction where the sale takes place and the laws of that jurisdiction shall have sole and exclusive jurisdiction over any dispute arising between the Customer and the Dealers or Chanson Canada. All disputes with Chanson Canada. com shall be resolved by reference to Canadian law.


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